Need Help with Something Else?
We know every situation is unique. That's why we offer different contact options to connect you with the right team quickly. Whether you need product information, technical support, specialized services, or assistance with returns, we're here to help. Simply choose the option that best fits your needs.
Do you have a question about a product or need other support with your project? We will be happy to help you. Simply send us an inquiry here with information about your project.
Do you need to return a product? You’ll need our RMA form, which you can access here. Please have your product serial number ready and include a clear description of the issue.
Request Form Guidelines
To ensure a smooth experience, please follow these guidelines when filling out the support request form:
- Have your product name or number ready. If you can't locate this information, please select "Proceed without Product Information."
- Enter the first three letters or numbers of your product’s article number to begin the search, then select the desired product from the drop-down list.
- Country/Region: Choose the correct duagon location based on the region where you purchased your product.
- Contact Preference: Let us know your preferred way for us to contact you.
All personal data is for internal use only and will not be disclosed to third parties. We take data protection at duagon very seriously. Our service department will only use your data to contact you and process your request.
Product Information
To help us assist you faster, please locate your product's name and article number. You will normally find this on the front, the label or the circuit board of the product. For this, below are images showing examples of different types of products.
When using the support form, please enter the first three letters or numbers of the full product name in the Article Number/Product Family field to begin displaying the dropdown list and locate the full article number. For example, if the full product name is D134E-B-N-P4M, please enter D13 to start the search.
Product ID Label Small
Used for small Printed Circuit Boards (PCB) products produced in Switzerland
Product ID Label Large
Found on larger format Printed Circuit Boards (PCB) produced in Switzerland
Serial Label on Board
Used on Printed Circuit Boards (PCB) produced in Germany (e.g. CompactPCI, etc.)
Serial Label on Housing
Used on system housing for products produced in Germany
Label on Housing
Used on box products produced in Switzerland
Product Label on Controller
On control products produced in Australia
Support Teams
Our engineers focus on product development and maintenance and stand for the highest quality of service, innovation and operational excellence. Contact your local team for fast and competent service and support.
GERMANY | NUREMBERG
Neuwieder Strasse 1-7 | 90411 Nuremberg | +49 911 99 335 0 | Support Request
Switzerland | Dietikon
Riedstrasse 12 | 8953 Dietikon | +41 44 743 73 00 | Support Request
AUSTRALIA | Artarmon
Unit 13, 82 Reserve Road | Artarmon NSW 2064 | +61 2 9966 9424 | Support Request
CHINA | Shanghai
Room 701, Building T2, SOHO Tianshan Plaza | No.1717 Tianshan Road | Changning District, CN-200051 Shanghai | +86 159 0077 2985 | Support Request
INDIA | Gurugram
712, The Palm Springs Plaza | Golf Course Road, DLF Phase 5 | Sector - 54, Gurugram 122003, Haryana | Support Request
USA | Blue Bell
860 Penllyn Blue Bell Pike | Blue Bell | PA 19422 | +1 215 542 9575 | Support Request
Find the Support You Need
To ensure you reach the right team, we offer multiple contact options tailored to your needs. Whether you're seeking product information, technical support, or assistance with returns, simply select the appropriate department to find out more about the department and how to get assistance.
