RMA Form

Article Details

Your Reference / Order Number / Technical Case [TCxxxxxxx] *

Reason for return *

Repair Update Return/Exchange Analysis

Please describe the defect as clearly as possible, e.g.: PC3340 / 010-XXXX-X / It doesn't boot properly. The following messages are displayed:

Article

Serial Number

Defect

The article number gives the board’s family and model. This is also duagon's ordering number, e.g. 010-XXXX-X or 070-XXXX-X.
The revision number gives the hardware revision of the board.
Please find a label that indicates Item Number and Serial Number

Company details

Company *

Customer Number

Address *

Zip Code *

City *

Country *

Contact details (Processing)

First Name *

Last Name *

Phone No. *

Email *

Contact details (Technical)

First Name *

Last Name *

Phone No. *

Email *

File upload You can upload multiple files at the same time, by holding shift on your keyboard.
Please make sure that your file attachments do not exceed the limit of 16 MB Megabyte.
You can upload files of the following types: jpg, jpeg, png, pdf Choose files

Delivery address for product return *

Same as correspondence address Different from correspondence address

Address *

Zip Code *

City *

Country *

I agree to pay a minimum fee of AUD 250 ex. GST per device for repairs that are not covered by warranty or in the case of No-fault-found. duagon warranty terms are stated in our Terms and Conditions. The warranty will not apply:

to any Product which has been repaired, modified, or altered by the Client or a party other than duagon (excluding a third party approved by duagon in writing);
to any Product which has been the subject of misuse, negligence, or an accident of someone other than OEM, or which has been stored other than in accordance with the storage instructions (if any);
to any product which is incompatible with any products or software not provided by or recommended by duagon.

If the products are not eligible for warranty repair then a Quotation for the cost of the repairs will be provided to you. A formal Purchase Order must be provided by you before repair activities will be commenced.

I agree that the data entered in this form, including my personal data, is stored for the purpose of duagon's RMA procedure.

Article Details

Your Reference / Order Number / Technical Case [TCxxxxxxx] *

Reason for return *

Repair Update Return/Exchange Analysis

Please describe the defect as clearly as possible, e.g.: 02F014-04 / 001167 / It doesn't boot properly. The following messages are displayed:

Article

Serial Number

Defect

The article number gives the board’s family and model. This is also duagon's ordering number. To be complete it must have 9 characters.
The revision number gives the hardware revision of the board.
There is one of three different types of labels on your product which indicate the article and revision number.

Company details

Company *

Customer Number

Address *

Zip Code *

City *

Country *

Contact details (Processing)

First Name *

Last Name *

Phone No. *

Email *

Contact details (Technical)

First Name *

Last Name *

Phone No. *

Email *

Delivery address for product return *

Same as correspondence address Different from correspondence address

Address *

Zip Code *

City *

Country *

I agree to pay a minimum fee (inspection fee) of $150 per device for repairs that are not covered by warranty or in case of No-failure-found.

When a device or a system is returned the inspection fee is calculated from the number of boards within the device or system.

The warranty will not apply:

to any product which has be repaired, modified, or altered by the client or a third party other than duagon
to any product which has been the subject of misuse, negligence or an accident of someone other than duagon

If the products are not eligible for warranty repair then a quotation for the costs of the repair will be provided to you.

I agree that the data entered in this form, including my personal data, is stored for the purpose of duagon's RMA procedure.

Download the terms and conditions for repairs

Article Details

Your Reference / Order Number / Technical Case [TCxxxxxxx] *

Reason for return *

Repair Update Return/Exchange Analysis

Please describe the defect as clearly as possible, e.g.: 02F014-04 / 01167 / It doesn't boot properly. The following messages are displayed:

Article *

Serial Number *

Defect *

The article number indicates the product family and model. This is also the duagon ordering number. To be complete it must have 9 characters.
The revision number indicates the hardware revision of the board.
There is one of three different types of labels on your product which indicate the article and revision number.

Company details

Company *

Customer Number

Address *

Zip Code *

City *

Country *

Contact details (Processing)

First Name *

Last Name *

Phone No. *

Email *

Contact details (Technical)

First Name *

Last Name *

Phone No. *

Email *

File upload You can upload multiple files at the same time, by holding shift on your keyboard.
Please make sure that your file attachments do not exceed the limit of 16 MB Megabyte.
You can upload files of the following types: jpg, jpeg, png, pdf Choose files

Delivery address for product return *

Same as correspondence address Different from correspondence address

Address *

Zip Code *

City *

Country *

I agree that the data entered in this form, including my personal data, may be stored for the purpose of duagon's RMA process.

Article Details

Enter your internal identification or order number if available

If you want to register several devices with different error patterns, please group the devices and register them accordingly.

Reason for return *

Repair Return/Exchange Retrofit

Please describe the issue as clearly as possible to grant fast processing.

Article *

Serial Number *

Each device has its own, unique serial number. This is an 8-digit number, following the prefix "S".
There is one of two different types of labels on your product which indicate the serial and NCID number.

Company details

Company *

Address *

Zip Code *

City *

Country *

Contact details (Processing)

First Name *

Last Name *

Phone No.

Email *

Contact details (Technical)

First Name *

Last Name *

Phone No.

Email *

Delivery address for product return *

Same as correspondence address Different from correspondence address

Address *

Zip Code *

City *

Country *

I agree that the data entered in this form, including my personal data, is stored for the purpose of duagon's RMA procedure.

How to find article, revision and serial numbers

How to find article, revision and serial numbers

How to find article, revision and serial numbers

How to find article, revision and serial numbers

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