Privacy Policy


duagon AG, on behalf of itself and affiliated companies (collectively, “duagon”, “we”, “us”, “our”), has adopted the following Privacy Policy (the “Policy”) in furtherance of respecting online privacy and recognizing the need for appropriate protection and management of any personally identifiable information duagon may receive pertaining to visitors and users (“visitors”, “users”, “you”, “your”) of or www.[example] collectivly the “Website” and the need for advice about what duagon does with this information.

By visiting and using the Website visitors and users accept and consent to this Policy and the practices described therein and to duagon’s collecting, processing and using all personal information for the purposes stated therein.

The terms of this Policy are subject to any additional terms of disclaimers or other contractual terms you have entered into with duagon and any applicable mandatory laws and regulations. Please read the Policy carefully so that you understand our views and practices and how we will treat your data. The data you give to us is confidential and is only disclosed in the circumstances noted in this policy.

By purchasing products, samples and services from us or by browsing our website on a computer, mobile device or mobile phone application, you give your consent for this personal information to be used by us.


Opt Out

Please be aware that it is possible to visit Website without informing us who you are or revealing any information about you. We will collect some information such as your IP-address automatically (see section “Automatic Information” below), but there will be no linkage to any other personal information such as e-mail-address, etc. as long as you do not fill out any form and as long as you block cookies. To make sure you are not revealing any information about you, you may proceed as follows: Don't fill out any form and block cookies.

To opt out and to stay anonymous is possible at any time with effect for future visits of the Website. To do so, you need to delete your cookies.


The information collected and the purpose(s) for collection and processing of information

duagon collects information when you register for an account, when you enter into transactions and when you visit or use the Website.

  1. Information collected by us on or through the Website may include the following information: IP-address, user-ID, internet domain and host names, dates and times that our site is accessed, name of the file accessed, click patterns, operating system types and browser software, access status, data entered by user, transaction data. Such information may be (i) given by users and visitors; (ii) obtained automatically (see section “Automatic Information” below); (iii) obtained from cookies and comparable technologies; (iv) obtained from email communications, (v) and obtained from other sources, i.e. phonecalls. The purposes of collecting such information are marketing purposes as well as to help us to determine what is most beneficial for visitors and users, and how we can improve the services, features and content of the Website.

  1. Sometimes we may need such information as your name; e-mail address; profession and interests related thereto; employer. Such personal information duagon will use only to respond to inquiries, to process orders, for product registration, for marketing purposes or to allow you to access specific account information or documents and to administer your account, respectively. With regard to access of specific account information or documents you can either choose to give us the respective personal information or to not get access to this documents.

  1. We may also ask you to voluntarily submit us further information which we will use only for market research such as your interests, demographics, and experience with our products. Marked research may be done by us.

duagon is not obliged to delete personal data after the use mentioned above but allowed to store your personal data. 


Unsubscribe from e-mail communication or mailings

If you tell us that you do not wish to have personal information used as a basis for further contact with you, we will respect your wishes. Users and visitors can choose to opt-out of receiving future e-mail or mailings by following the unsubscribe procedures generally provided with our communications. You can also unsubscribe by sending an email to mail(at) specifying that you wish to unsubscribe.


Cookies, IP Addresses and Other Tracking Technologies

To collect information, we will use a common technology called "cookies" and other tracking technologies where a website sends the element of data through the browser to your system. Some cookies and other technologies may serve to recall personal information and other information such as registration IDs and passwords previously indicated by a website user or visitor. Most browsers allow to control cookies, including whether or not to accept them and how to remove them. Please be advised that you can set your browser to notify you when you receive a cookie, letting you decide whether to accept it. Please note, however, that if you block cookies, you may not be able to use all sections or all functionality of the Website. Under certain circumstances (for example if provided by mandatory law), you may be requested (i) to consent to the use of cookies or similar new technologies for information collection purposes and/or (ii) offered the possibility to oppose to the future use of these.

Another method through which we collect information is the collection of IP addresses. An IP address is a number that is automatically assigned to your computer when you access the internet. Web-servers automatically identify your computer by its IP address.

We further may utilize other tracking technologies that may record information such as internet domain and host names; browser software and operating system types; click patterns; and dates and times that our site is accessed.

duagon can also receive information through e-mail communications. When you open an e-mail from duagon, a confirmation notice with certain information (i.e. e-mail opened, e-mail clicked]) is sent to duagon, provided your computer supports such capabilities.

Our use of cookies and other tracking technologies allows us to improve Website and offer you better service when you return to Website. We may also utilize specific analytics software to analyze information that does not contain personal information for trends and statistics.


Automatic Information

duagon automatically collects some information about your computer when you visit the Website, regardless of whether you have registered for an account or not, by just browsing our servers. We will, for example, collect your IP address, Web browser software and referring Website. We also may collect information about your online activity on the Website. This collection of information helps us customize your user experience and to monitor and analyze your use of the Website as well as for the Website’s technical administration, including the optimization of its usability and functionalities.


Information Sharing and Disclosure

The Website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses «cookies» to help the Website analyze how users use the site. The information generated by the cookie about your use of the Website (including your IP address) will be transmitted to and stored by Google on servers in the United States . Google will use this information for the purpose of evaluating your use of the Website, compiling reports on Website activity for Website operators and providing other services relating to Website activity and Internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note again that if you do so you may not be able to use the full functionality of this Website. By using this Website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

When transferring personal data internationally we make sure that we comply with applicable laws and regulations, for example, by entering into agreements which will ensure that the recipients of your information maintain an adequate level of data protection.

We may also disclose your (personal) information to governmental agencies or other persons or entities pursuant to applicable subpoenas, court or governmental orders, official requests or other legal processes as either required or permitted by applicable law. 

You can prevent the collection of your data by Google Analytics by clicking on the following link. An opt-out cookie will be set which prevents the collection of your data on future visits to this website: disable Google Analytics

Data Security

duagon protects the personal information we receive from users and visitors of Website. duagon has implemented and will take reasonable and adequate technical and organizational measures designed to keep all personal information secure from unauthorized or accidental destruction; accidental loss; technical faults; forgery, theft or unlawful use; unauthorized alteration, copying, access or other unauthorized processing. 


What is to be considered when data is transferred over the internet or by e-mail

Since the Internet is an open system, we cannot – despite our aforementioned technical and organizational measures – guarantee the security of any information you disclose online, and you do so at your own risk.

Also, the secrecy of e-mail is uncertain. For example, even if both sender and receiver are located in the same country, information sent through Internet may be transmitted across international borders and be forwarded to a country with a lower data protection level than that of your country of residence. By communicating with us through e-mail you accept the risk of such uncertainty and possible lack of confidentiality over the internet.

Please note that we accept no responsibility or liability for the security of your information whilst in transit over the internet to duagon. In order to protect your privacy we would like to remind you that you may choose another means of communication with duagaon, where you deem it appropriate.

We assure you to take all the reasonable precautions to keep your data secure. Notwithstanding the foregoing, we encourage you to take necessary steps to your terminal equipment against viruses, spyware and malware. 


Your right to access information

If you wish to see the personal information held about you, please contact us at mail(at)

duagon intends to maintain at all times accurate personal information. If for any reason the personal information you provided is required to be updated, corrected, changed or deleted, you may send updates and corrections, change and deletion requests to mail(at) and we will incorporate the updates, corrections and changes as soon as practicable. Also, we will attempt to accommodate your request for deletion, provided, however, that we do not have any legal obligation to retain the record.

Please note that we may require verification of your identity and that we may withhold access to your information where we have the right to do so under applicable data protection legislation.

Where we can provide information access and correction, we will do so for free, except where it would require a disproportionate effort. 


How we deal with information from individuals under the age of 18

The Website does not seek to collect personal data from individuals under the age of 18. Individuals under the age of 18 should receive permission from their parent or legal guardian before providing any personal data to duagon on the Website. If we become aware that a minor under 18 has provided us with personal information without parental / guardian consent, we will delete such information form our files. 


Links to other websites

If the Website links to other websites, such websites do not operate under this Policy nor under our control. We, therefore, recommend that you examine the privacy policies on such websites. 


Processing Orders

The terms and conditions for the purchase of duagon products and duagon services have been specified in General Terms and Conditions Applicable to Products and Components of duagon AG (General Terms and Conditions Applicable to Products and Components of duagon AG). General Terms and Conditions Applicable to Products and Components of duagon AG are always published by duagon on its website. By accepting this Policy you hereby confirm to have taken notice of General Terms and Conditions Applicable to Products and Components of duagon AG and acceptance of them.



All rights to duagon products, in particular duagon intellectual property rights, are duagon rights, and duagon rights alone, and are not transferred.

You are not allowed to copy duagon products. In particular, the use of duagon software and firmware on other hardware is expressly prohibited. Reverse engineering of duagon products and software pirating (use of the software and firmware on other products, copying or extracting the software or firmware, etc.) are also prohibited.


Samples of duagon Products

You shall use samples provided by duagon without modification unless otherwise expressly authorized in writing by duagon. You agree that all samples provided by duagon shall remain solely within your control and shall not make samples or any portions thereof available to third parties without the prior written consent of duagon.

If you intend to transfer duagon products to a third party, you shall prior to this transfer promptly provide duagon with all information pertaining to the particular third party and the particular intended use of goods.


Changes to this Policy

This Policy may be amended from time to time without prior notification. If at any time duagon changes this Policy, duagon shall post an updated version of this Policy at so users and visitors will know what information duagon gathers and how duagon can use this information.


Applicable law and jurisdiction

This Policy and all matters arising out of or in relation to this Policy shall be governed by, and construed in accordance with, the substantive laws of Switzerland, to the exclusion of any conflict of laws provisions and principles.

Any dispute, controversy or claim arising out of or in relation to this Policy shall be subject to the exclusive jurisdiction of the courts of CH-8953 Dietikon, Switzerland, and each user and visitor of the Website hereby irrevocably consents to the jurisdiction and venue of such courts.


Date of issuance of this Policy: 13th October 2015